FREQUENTLY ASKED QUESTIONS
- CALEON TEQUILA -
WHAT IS CALEON TEQUILA?
Caleon Tequila offers three distinctive tequilas made from 100% blue weber agave from the highlands and lowlands in Jalisco, Mexico. Our Blanco is tequila in its purest form. Our Reposado and Anejo are both aged to perfection.
DO YOU ADD ARTIFICIAL COLORS OR ADDITIVES TO YOUR TEQUILA?
We never add any artificial colors or additives to our tequilas.
WHAT PERCENTAGE OF ALCOHOL ARE YOUR TEQUILAS?
All Caleon tequilas are 40% alcohol by volume.
WHERE IS CALEON TEQUILA PRODUCED?
All Caleon tequilas are produced in Jalisco, Mexico. To qualify as tequila, the spirit must be made in Jalisco, Mexico or the immediate surrounding area.
DOES TEQUILA HAVE MORE CALORIES THAN OTHER SPIRITS?
Caleon tequilas have no added preservatives or artificial colors. Tequila, in general, contains fewer calories than many other spirits.
ARE CALEON TEQUILAS GLUTEN-FREE, NON-GMO, AND VEGAN?
All Caleon tequilas are plant-based, gluten-free, non-GMO and vegan. There's also no caffeine or carbs in our tequilas.
SHOULD I PUT MY BOTTLE OF CALEON TO CHILL IN THE FREEZER?
We don’t recommend putting Caleon Tequila in the freezer. Drinking any tequila that's been chilled to a very low temperature will affect its taste and aroma. When tequila is served at a very low temperature, the sweet flavor is usually lost. If you enjoy drinking tequila chilled, its best to shake or stir it with ice prior to mixing or serving it.
HOW SHOULD I STORE MY BOTTLE OF CALEON TEQUILA?
An unopened bottle of Caleon Tequila has an indefinite shelf life and will never expire. Once you've opened the bottle, you should enjoy it within the year to experience our tequila at its peak. You should store, Caleon Tequilas in a cool, dark place, away from direct sunlight, and any sources of heat. Unlike wine, tequila should be stored in an upright position.
- SHIPPING AND RETURNS -
HOW DO I TRACK MY ORDER
Once your order has been fulfilled, you will receive an email with your tracking number. If you haven't received an email, please check your junk or spam folders. You can also reach out to us at orders@caleontequila.com for information.
DO YOU SHIP TO P.O. BOXES?
Orders cannot be shipped to a P.O. Box, APO, FPO or DPO because all orders require a signature from an adult upon delivery.
WHAT STATES DO YOU SHIP TO?
We offer full coverage in the following states: AZ, CA, CT, FL, IA, MD, NE, NV, NH, NY, OR, PA, VA, WA and we offer partial coverage in: CO, GA, ID, IN, KS, MO, NM, NC, OHM RI, TN, WI Please use our Zip Code verification tool to ensure we can service your location.
DO I NEED TO BE HOME TO RECEIVE MY PACKAGE?
You must be of legal drinking age to receive our package. Someone 21+ with a photo ID must be present at the time of delivery to sign for the shipment. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order will be returned to the retailer who fulfilled your order.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
The warehouse will process your order as quickly as possible. It will take 1-3 business days for orders to leave the warehouse. If an order is placed within the same state as a retailer, it will be shipped with UPS and take 24-48 hours to be delivered. If the order is crossing state lines, the order will be shipped with WeShip which is a network of regional carriers and may take up to 14 business days to be delivered. The transit times below may also give you a general idea of delivery times.
Transit time is as follows:
- Northeast: 2-4 business days
- Midwest: 3-5 business days
- Southeast: 4-7 business days
- West: 6-9 business days
Once you place an order, you will receive a confirmation email including tracking information.
CAN I ALTER MY ORDER ONCE ITS BEEN COMPLETED?
Unfortunately, you cannot add or remove portions of your order once its been placed.
CAN I RETURN MY PRODUCT FOR AN EXCHANGE OR REFUND?
Unfortunately, we cannot accept returns.
WHAT SHOULD I DO IF MY SHIPMENT ARRIVES DAMAGED?
Unfortunately, we are currently unable to accept returns. Please reach out to our Customer Service Team at orders@caleontequila.com with a picture of the damage and they will assist you.
ARE THERE AGE RESTRICTIONS TO PURCHASING CALEON TEQUILAS?
You must be at or older than the legal drinking age to place an order, in the USA that's 21 years old or older.
MY ORDER ARRIVED INCOMPLETE, WHAT SHOULD I DO?
When multiple boxes are shipped, there's a chance one or more boxes may become lost or misplaced. If your shipment is incomplete, please reach out to our Customer Service Team at orders@caleontequila.com so we can look into it.
DO YOU SHIP INTERNATIONALLY?
Unfortunately, we do not ship internationally at this time. Follow us on social media or join our newsletter for news on upcoming events, new products and updates.
STILL HAVE QUESTIONS? Please send an email to info@caleontequila.com and one of our team members will get back to you as soon as possible.